Olay
Olay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olay has 2.4 star rating based on 160 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Olay to a friend or colleague.
- Rating Distribution
Pros: Good product, Good quality facial cream, Other products.
Cons: Zero customer service, Never before, 24 retinol and regenergist burned my face.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olay has 2.4 star rating based on 160 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Olay to a friend or colleague.
- Rating Distribution
Pros: Good product, Good quality facial cream, Other products.
Cons: Zero customer service, Never before, 24 retinol and regenergist burned my face.Recent recommendations regarding this business are as follows: "Don't do it", "You too will be pissed off.", "Stick with basic moizureizers", "Do not buy Olay. They do not honor their awards", "Do not buy Olay. They will not pay promotions".
Most users want Olay to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Turnaround Time. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Olay Reviews
"Love you product"
I have been using Oil of Olay products for many years. I will be 74 this year. Most people think I am about 10 to 15 years younger. So thank you so much for...
"Need to place an order and can't get threw"
Says my password ain't right.. I'm trying to order moisturizer, but it keeps saying in already signed up but won't let me in to make an order User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Love you product
I have been using Oil of Olay products for many years. I will be 74 this year.
Most people think I am about 10 to 15 years younger. So thank you so much for your wonderful product.
Indianapolis, Indiana
Need to place an order and can't get threw
Says my password ain't right.. I'm trying to order moisturizer, but it keeps saying in already signed up but won't let me in to make an order
User's recommendation: Don't do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOlay offers rewards but will not honor them. Very dishonest company
I play a virtual golf game on my computer. There is a place where if you buy an Olay product they are offering, you get rewards from buying products from them.
In this case, Olay skin cream. The offer was twice the rewards, adding up to 61,740 points toward the computer game. Olay denies paying the rewards, thus cheating the public out of $600 for each transaction they deny. The customer support is non-existent and the public gets deceived.
They want proof of purchase. They don't know what you bought from them. Then they claim this is not the original invoice.
They get your money, invoice number, etc. It is a ploy to cheat you.
- Dishonest company
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy Olay. They will not pay promotions
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I have tried multiple places to complaint about a $40 eye cream which the tiny bottle was 1/3 full. Got a place that wanted me to sign up for $46 to help me. Then was talking to customer service at O.
I made a complaint about the eye cream jar was half empty and cream was hard. I was asked to contact the place where I bought because Olay did not have anything to do refunds on faulty products.
The tiny jar was imposs to open. The when it was open the cream was only one side and thick and 1/3 full from top to bottom whether the other side of the jar was empty.
Maybe a 1/4 teaspoon of product.
This for $40 dollar. The cream is so dried out you can spread it
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Very helpful customer service lady
Oil of Olay moisturizer with 45 spa irritated my eyes terribly. I have used the spa 15 version for years with no problems
User's recommendation: Stick with basic moizureizers
Stanmore, Harrow
You have not replied to my email.
I cant gt hold of the smaller bottle of Olay face and body moisturizer. If I try and order it on line tbr smaller bottle is more expensive than the larger one an the
User's recommendation: You too will be pissed off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corpus Christi, Texas
They say to use other email but that is all I use
Need to cancel my order asap
I need a response
Been trying but not response
What do I do now
Who do I contact?
Need someone to help me
Oil of Olay have not been any help at all
Who do I contact
I need an answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus of my order
Keep status e-mails and messages up to date. If there is a problem please call me and dont keep it hanging up. It was charged to my card but no response to the status or update to anything else.
- Good makeup
Preferred solution: Deliver product or service ordered
Natchitoches, Louisiana
Rewards not given on WGT
I keep receiving emails that they are looking into it , but tell me the timeline has past to award the credits. Same song and dance.
Please send me screenshots and so on. They are making no effort to credit the awards.
At this point in time , I Beleive they going to deny the awards I am entitled to. Very disappointing.
User's recommendation: Do not buy Olay. They do not honor their awards
Olay along with its advertisers WGT, Tapjoy, and offerwall refuse to give the credits I earned by buying the Olay special Offer. At this point all 4 companies do not care about the consumer.
The federal trade commission slapped them with fines in the past for their dishonest practices. I have written a complaint to the FTC but no help so far.
Olay will not help. I would advise not buying Olay products because they advertise with a bunch of thieves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Framingham, Massachusetts
Have a problem
I want to order products on your company's online side that were recommended for me by customer service. I am unable to find them in the stores.
I need a phone number for them.
In addition I want to ask if Olay's coupons can be used online.
Furthermore, I need to share some info with you regarding products I have been purchasing since 2008 that did not pass the checkcosmetic. net or .org
Johannesburg, Gauteng
Packaging is extremely deceptive. I have photos of how misleading they are. In 2018 those packaging methods were supposed to be removed and yet they have gotten worse.
It is time the public is made more aware of these deceptions, as they are literally being robbed. Companies such as yours are not meant to behave like cheap back alley charlatans.
Yet that is what you are doing.
Cheapening yourself. How...sad.
User's recommendation: To NEVER buy ANY of your products before inspecting the packaging.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was ripped off
Cant believe the small amount of olay regenerist shea butter +peptide24. Thirty eight dollars and there's barely anything in the jar. Unbelievable
Preferred solution: Full refund
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU keep robbing the ppl and almost half of the quantity of product, and almost double the price since covid! I will quit ur product too. It used to be a reasonable quality at a reasonable price. Now u
You are robbing the people, and I will no longer be buying your (used to be affordable mediocre product.) You are disgusting as a company and have lost respect for you and your products. You have outpriced your product. Sickening greed!
- Fairly good
- Price gouging
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct complaint
I just bought new box of Olay Daily Facials and they are cheap version of original. They are thinner and do not have capability of exfoliating the skin. Very disappointed with new cloths.
Preferred solution: Get back to quality product instead of cheaper version.
User's recommendation: Also complain about cheaper product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with purchases
See above email
Purchased 2 products
Olay régénérist vit c + peptide 24
Olay eyes vit c + peptide 24
Rash
- Suppose ti ne reliable and good results
- Rash
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo pissed off Olay is filling oceans with plastic
Olay packaging is generally not recyclable. As far as I can see-no attempt has been made to address this issue.
They say they belong to recycling schemes if you return packaging to a specific place. I tried to use it and it is actually not available where I live ( or in many places at all) unacceptable in 2024.
Irresponsible manufacturer . Dont buy.
- Good products
- Poor social responsibility
Preferred solution: Olay changes packaging
User's recommendation: Tell Olay you care about this.
About
, , , ,
Olay is an American skin care line. It is one of Procter Gamble's multi-billion dollar brands. For the 2009 fiscal year ended June 30, Olay accounted for an estimated 2.8 billion of PG's 79 billion in revenue. Olay originated in South Africa as Oil of Olay. Graham Wulff 1916-2008, an ex-Unilever chemist from Durban, started it in 1949. The name "Oil of Olay" was chosen by Wulff as a spin on the word "lanolin", a key ingredient. It was unique in the early days because it was a pink fluid rather than a cream, packaged in a heavy glass bottle. Wulff and his marketing partner, Jack Lowe, a former copywriter, had tested the product on their wives and friends and were confident in its uniqueness and quality. Today the Olay brand has expanded into a range of other products grouped in boutiques including Complete, Total Effects, Professional, Regenerist, Quench North America, White Radiance Asia and Olay Vitamins USA. Olay is the market leader in many countries including USA, UK, and China.
Olay is ranked 256 out of 2986 in Cosmetics and Personal Care category
USA, Other
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It sounds like you got scammed.
Yes I did get scammed. They offered awards as credits and fulfilled all of the lsteps to get the credits worth about $600 and they scammed me out of them.
Thleir anser is we are referring to a different support number. This ahs been going on since November 29, 2024. Olay, Offerwall and WGT are all in together. No one will help.
I beleive all these companies are interested in getting their money but not paying what they owe.
They even agreed they owned it and still will not pay. This is where corporate greed is happening in America.
YoU are a joke
You are a joke, ordering from Temu and losing your money!