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Olay

Olay

www.olay.com
What is your customer experience with Olay?

Olay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Olay has 2.4 star rating based on 160 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Olay to a friend or colleague.

  • Rating Distribution
  • Pros: Good product, Good quality facial cream, Other products.
    Cons: Zero customer service, Never before, 24 retinol and regenergist burned my face.

View full overview ›

Media from reviews

Olay - Need to place an order and can't get threw
Olay - I have tried multiple places to complaint about a $40 eye cream which the tiny...Olay - Packaging is extremely deceptive. I have photos of how misleading they are. In...Olay - I was ripped offOlay - I was ripped off - Image 2Olay - I was ripped off - Image 3Olay - Pimples, acne, redness throughout my face
View all media ›

Top Olay Reviews

Positive Review

"Love you product"

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I have been using Oil of Olay products for many years. I will be 74 this year. Most people think I am about 10 to 15 years younger. So thank you so much for...

Critical Review

"Need to place an order and can't get threw"

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Says my password ain't right.. I'm trying to order moisturizer, but it keeps saying in already signed up but won't let me in to make an order User's...

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Sandy R Sfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Love you product

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I have been using Oil of Olay products for many years. I will be 74 this year.

Most people think I am about 10 to 15 years younger. So thank you so much for your wonderful product.

View full review
Angelle Xys
map-marker Indianapolis, Indiana

Need to place an order and can't get threw

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Olay - Need to place an order and can't get threw

Says my password ain't right.. I'm trying to order moisturizer, but it keeps saying in already signed up but won't let me in to make an order

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User's recommendation: Don't do it

Ron G Mgq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Olay offers rewards but will not honor them. Very dishonest company

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Contains 4 confidential files for company representatives

I play a virtual golf game on my computer. There is a place where if you buy an Olay product they are offering, you get rewards from buying products from them.

In this case, Olay skin cream. The offer was twice the rewards, adding up to 61,740 points toward the computer game. Olay denies paying the rewards, thus cheating the public out of $600 for each transaction they deny. The customer support is non-existent and the public gets deceived.

They want proof of purchase. They don't know what you bought from them. Then they claim this is not the original invoice.

They get your money, invoice number, etc. It is a ploy to cheat you.

View full review
Loss:
$600
Cons:
  • Dishonest company

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy Olay. They will not pay promotions

4 comments
Guest

It sounds like you got scammed.

Shizue Kfr
reply icon Replying to comment of Guest-2630061

Yes I did get scammed. They offered awards as credits and fulfilled all of the lsteps to get the credits worth about $600 and they scammed me out of them.

Thleir anser is we are referring to a different support number. This ahs been going on since November 29, 2024. Olay, Offerwall and WGT are all in together. No one will help.

I beleive all these companies are interested in getting their money but not paying what they owe.

They even agreed they owned it and still will not pay. This is where corporate greed is happening in America.

Preet Iws

YoU are a joke

Guest
reply icon Replying to comment of Preet Iws

You are a joke, ordering from Temu and losing your money!

View more comments (3)
Leighanne Exz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

I have tried multiple places to complaint about a $40 eye cream which the tiny bottle was 1/3 full. Got a place that wanted me to sign up for $46 to help me. Then was talking to customer service at O.

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Olay - I have tried multiple places to complaint about a $40 eye cream which the tiny...
Contains 1 confidential file for company representatives
Updated by user Sep 27, 2024

I made a complaint about the eye cream jar was half empty and cream was hard. I was asked to contact the place where I bought because Olay did not have anything to do refunds on faulty products.

Original review Sep 20, 2024

The tiny jar was imposs to open. The when it was open the cream was only one side and thick and 1/3 full from top to bottom whether the other side of the jar was empty.

Maybe a 1/4 teaspoon of product.

This for $40 dollar. The cream is so dried out you can spread it

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User's recommendation: No way

Pam Ics

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Very helpful customer service lady

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Oil of Olay moisturizer with 45 spa irritated my eyes terribly. I have used the spa 15 version for years with no problems

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User's recommendation: Stick with basic moizureizers

Anonymous
map-marker Stanmore, Harrow

You have not replied to my email.

I cant gt hold of the smaller bottle of Olay face and body moisturizer. If I try and order it on line tbr smaller bottle is more expensive than the larger one an the

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User's recommendation: You too will be pissed off.

Diana W Yuj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Corpus Christi, Texas

They say to use other email but that is all I use

Need to cancel my order asap

I need a response

Been trying but not response

What do I do now

Who do I contact?

Need someone to help me

Oil of Olay have not been any help at all

Who do I contact

I need an answer

View full review
Diana D Eey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Status of my order

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Keep status e-mails and messages up to date. If there is a problem please call me and dont keep it hanging up. It was charged to my card but no response to the status or update to anything else.

View full review
Loss:
$10
Pros:
  • Good makeup

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Natchitoches, Louisiana

Rewards not given on WGT

I keep receiving emails that they are looking into it , but tell me the timeline has past to award the credits. Same song and dance.

Please send me screenshots and so on. They are making no effort to credit the awards.

At this point in time , I Beleive they going to deny the awards I am entitled to. Very disappointing.

View full review

User's recommendation: Do not buy Olay. They do not honor their awards

1 comment
Ron G Mgq

Olay along with its advertisers WGT, Tapjoy, and offerwall refuse to give the credits I earned by buying the Olay special Offer. At this point all 4 companies do not care about the consumer.

The federal trade commission slapped them with fines in the past for their dishonest practices. I have written a complaint to the FTC but no help so far.

Olay will not help. I would advise not buying Olay products because they advertise with a bunch of thieves.

Jalisa Xra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Framingham, Massachusetts

Have a problem

I want to order products on your company's online side that were recommended for me by customer service. I am unable to find them in the stores.

I need a phone number for them.

In addition I want to ask if Olay's coupons can be used online.

Furthermore, I need to share some info with you regarding products I have been purchasing since 2008 that did not pass the checkcosmetic. net or .org

View full review
Anonymous
map-marker Johannesburg, Gauteng

Packaging is extremely deceptive. I have photos of how misleading they are. In 2018 those packaging methods were supposed to be removed and yet they have gotten worse.

Olay - Packaging is extremely deceptive. I have photos of how misleading they are. In...

It is time the public is made more aware of these deceptions, as they are literally being robbed. Companies such as yours are not meant to behave like cheap back alley charlatans.

Yet that is what you are doing.

Cheapening yourself. How...sad.

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User's recommendation: To NEVER buy ANY of your products before inspecting the packaging.

Theo C Rnf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was ripped off

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Olay - I was ripped off
Olay - I was ripped off - Image 2
Olay - I was ripped off - Image 3

Cant believe the small amount of olay regenerist shea butter +peptide24. Thirty eight dollars and there's barely anything in the jar. Unbelievable

View full review
Loss:
$38

Preferred solution: Full refund

User's recommendation: Don't buy

Sandie S Yyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

U keep robbing the ppl and almost half of the quantity of product, and almost double the price since covid! I will quit ur product too. It used to be a reasonable quality at a reasonable price. Now u

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You are robbing the people, and I will no longer be buying your (used to be affordable mediocre product.) You are disgusting as a company and have lost respect for you and your products. You have outpriced your product. Sickening greed!

View full review
Loss:
$1000
Pros:
  • Fairly good
Cons:
  • Price gouging

Preferred solution: Price reduction

Gwenda M Hap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product complaint

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I just bought new box of Olay Daily Facials and they are cheap version of original. They are thinner and do not have capability of exfoliating the skin. Very disappointed with new cloths.

View full review

Preferred solution: Get back to quality product instead of cheaper version.

User's recommendation: Also complain about cheaper product.

Lorraine R Aun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with purchases

Olay - Unhappy with purchases

See above email

Purchased 2 products

Olay régénérist vit c + peptide 24

Olay eyes vit c + peptide 24

Rash

View full review
Loss:
$45
Pros:
  • Suppose ti ne reliable and good results
Cons:
  • Rash

Preferred solution: Full refund

Rome Xjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So pissed off Olay is filling oceans with plastic

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Olay packaging is generally not recyclable. As far as I can see-no attempt has been made to address this issue.

They say they belong to recycling schemes if you return packaging to a specific place. I tried to use it and it is actually not available where I live ( or in many places at all) unacceptable in 2024.

Irresponsible manufacturer . Dont buy.

View full review
Pros:
  • Good products
Cons:
  • Poor social responsibility

Preferred solution: Olay changes packaging

User's recommendation: Tell Olay you care about this.

About

Related Companies

Procter And Gamble, Tide, Charmin, Downy, Aussie Hair

Summary

Olay is an American skin care line. It is one of Procter Gamble's multi-billion dollar brands. For the 2009 fiscal year ended June 30, Olay accounted for an estimated 2.8 billion of PG's 79 billion in revenue. Olay originated in South Africa as Oil of Olay. Graham Wulff 1916-2008, an ex-Unilever chemist from Durban, started it in 1949. The name "Oil of Olay" was chosen by Wulff as a spin on the word "lanolin", a key ingredient. It was unique in the early days because it was a pink fluid rather than a cream, packaged in a heavy glass bottle. Wulff and his marketing partner, Jack Lowe, a former copywriter, had tested the product on their wives and friends and were confident in its uniqueness and quality. Today the Olay brand has expanded into a range of other products grouped in boutiques including Complete, Total Effects, Professional, Regenerist, Quench North America, White Radiance Asia and Olay Vitamins USA. Olay is the market leader in many countries including USA, UK, and China.

Olay reviews and complaints

Olay is ranked 256 out of 2986 in Cosmetics and Personal Care category

Area Served

USA, Other

Payment Methods

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