Gwenda M Hap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just bought new box of Olay Daily Facials and they are cheap version of original. They are thinner and do not have capability of exfoliating the skin. Very disappointed with new cloths.
View full review

Preferred solution: Get back to quality product instead of cheaper version.

User's recommendation: Also complain about cheaper product.

Theo C Rnf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was ripped off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Olay - I was ripped off
Olay - I was ripped off - Image 2
Olay - I was ripped off - Image 3
Cant believe the small amount of olay regenerist shea butter +peptide24. Thirty eight dollars and there's barely anything in the jar. Unbelievable
View full review
Loss:
$38

Preferred solution: Full refund

User's recommendation: Don't buy

Lorraine R Aun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with purchases

Olay - Unhappy with purchases
See above email Purchased 2 products Olay régénérist vit c + peptide 24 Olay eyes vit c + peptide 24 Rash
View full review
Loss:
$45
Pros:
  • Suppose ti ne reliable and good results
Cons:
  • Rash

Preferred solution: Full refund

Rome Xjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So pissed off Olay is filling oceans with plastic

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Olay packaging is generally not recyclable. As far as I can see-no attempt has been made to address this issue. They say they belong to recycling schemes if you return packaging to a specific place. I tried to use it and it is actually not available where I live ( or in many places at all) unacceptable in 2024. Irresponsible manufacturer . Dont buy.
View full review
Pros:
  • Good products
Cons:
  • Poor social responsibility

Preferred solution: Olay changes packaging

User's recommendation: Tell Olay you care about this.

Anonymous
map-marker Saint Johns, Newfoundland And Labrador

Retional in Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If You ever have problems with products don't expect answers to emails They Just Dont Care i am still waiting after 2nearly 3 weeks I got hearing Problem bur that is my last resort hoping what i got on my phone works & i will try to phone Just Terrible For them to not reply to customers
View full review

User's recommendation: They got No Testers So You Stuck with your breakout & face Burnt No One Cares

SallyJean C Rqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Dissatisfaction

I turned 49 this year. I have used your products for a year. No changes or firmness in my face or neck. I am so upset over the amount of m9ney I have spent!!!
View full review
Linda U Ibc

Used Olay products for over 50 years

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased gift pack pre-Christmas 2023, "rancid" Olay wipes, gooey body wash, facial cream without SPF, poor value l, poor quality.
View full review

Preferred solution: No comment

Karen R Nkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chemical Burns from Oil of Olay

Updated by user Oct 14, 2023

I have not heard anything from The company concerning my “Chemical Burn” on my face from their product.

Original review Sep 29, 2023
On Friday September 15th I had to go to ER in Elwood, In after buying & applying Oil of Olay on my face. I had chemical burns on both sides of my face. I still have s few bad scabs that are probably going to have scars. It was one of the most painful ordeal that Ive been through in quite some time. I am sending you pictures just to see how that stuff attacked my face Karen Robinson 765-619-**** Email: Karen.robinson765@***.com
View full review

Preferred solution: I just want this issue resolved. I don’t care what the solution is. I just mainly want your company to know what happened to me

Anonymous
map-marker Redmond, Washington

Satisfied.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I didn't get a tracking number from UPS, however package did arrive.Everything was perfect.Thank you.Will order again in the future.
View full review

User's recommendation: Very happy but UPS could have done better.

Iman H Pef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m happy with the company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im missing one of the items from my order Im trying to get hold of the customer service representative to try to solve my problem
View full review

User's recommendation: always my issues with this company been solved with no problems

Iman H Pef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I been buying from the company for years

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im missing one of my items so I need to contact customer service ASAP nothing else to say just need to speak to a customer service representative
View full review

Preferred solution: My item that missing from the delivery

User's recommendation: always to from olay on line

Anonymous
map-marker Kingston, Kingston

Severe itching of the skin after using Olay fresh outlast, Rose water & Sweet nectar

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My entire family has experie ced severe itchi g of the skin after using the above mentioned body wash. Si ce we have disvontinued use of this product our sy pto s have disappeared. Just today I was speaking to a friend who complained of this unexplained itching of her skin, when I enquired of her what body wssh she was using, she informed me that it was Olay Rose Water . This has furthur convinced me that that was the source of my family and I issues. I now have an almost full bottle that I am unable to use. I await a response. I am in Jamaica W I Yours truly Andrea Wright
View full review

User's recommendation: Severe itching of skin with use of Rose Water body wash

Zebulun Enq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chandigarh, Chandigarh

Pimples, acne, redness throughout my face

Hi my name is Maduri I have ordered Olay age protect cream from Amazon, after applying Olay age protect I got pimples acne redness throughout my face. I am going to file a case against the company in consumer court
View full review
Crystal G Nak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dylan McVaney

Olay - Dylan McVaney

I have very bad skin issues due to an autoimmune disease. Ive found Olay products help them quite a bit.

Ive been using them for over 20 years.

But, when you hire a person to represent your brand that pretends to be a 6 year old girl and, truly, makes fun of women-Im out.

Why not Blair White or somebody who respects women instead of mocking our struggles and makes women look like weak idiots?

If you want to be inclusive, Im fine with that. Again, Blair White is an intelligent, beautiful and respected trans woman.

Im leaving and will not be back.

Sad that less than #% of the population is more important than women who have significant issue.

Best of luck in failing.

Crystal J Green

View full review

Preferred solution: Quit making fun of women and our specialized issues.

User's recommendation: Don’t participate in mocking women and women’s issues

1 comment
Manjinder S Yju

Manjinder. Singh

Anonymous
map-marker Las Vegas, Nevada

Did not receive the product

DoI never received the product I contacted the company and no one responded back I tried calling and you cant get through to anyone
View full review
Anonymous
map-marker Sacramento, California

I contacted customer support to explain the problem (discount code they sent me didn’t work) and was told by Jeffrey that he could help. I waited and waited and WAITED (11 minutes to e exact) for him

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My coupon code THEY sent ME didnt work. I waited 11 minutes and also was replying hello and are you there and still no response. I was TRYING to buy 4 items from play. They just lost a lifelong loyal customer.
View full review

User's recommendation: Their app and customer service stinks

About

Related Companies

Procter And Gamble, Tide, Charmin, Downy, Aussie Hair

Summary

Olay is an American skin care line. It is one of Procter Gamble's multi-billion dollar brands. For the 2009 fiscal year ended June 30, Olay accounted for an estimated 2.8 billion of PG's 79 billion in revenue. Olay originated in South Africa as Oil of Olay. Graham Wulff 1916-2008, an ex-Unilever chemist from Durban, started it in 1949. The name "Oil of Olay" was chosen by Wulff as a spin on the word "lanolin", a key ingredient. It was unique in the early days because it was a pink fluid rather than a cream, packaged in a heavy glass bottle. Wulff and his marketing partner, Jack Lowe, a former copywriter, had tested the product on their wives and friends and were confident in its uniqueness and quality. Today the Olay brand has expanded into a range of other products grouped in boutiques including Complete, Total Effects, Professional, Regenerist, Quench North America, White Radiance Asia and Olay Vitamins USA. Olay is the market leader in many countries including USA, UK, and China.

Olay reviews and complaints

Olay is ranked 230 out of 1754 in Cosmetics and Personal Care category

Area Served

USA, Other

Payment Methods

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article